Is it on?
Are you using a supported smartphone?
iPhones 5, 5c, 5s, 6, 6 plus, 6s, 6s plus and above.
iPad 3 and above.
iPad air (all versions).
iPad mini (all versions).
iOS version 8 and above.
Android Device with Bluetooth® Low Energy 4.0 (also known as Bluetooth® Smart), and above.
Android version 4.3 and above.
Is the Bluetooth on?
Can it be seen in the connection screen (identify by name)?
What happens when you try to connect? Does the indication LED blink quickly and then turns on constantly? If yes, what happens next?
Contact us if the problem persists.
(Relevant Products: SCiO DevKit, SCiO App)